Customer Experience
The A2 Directory product pays a great deal of attention to the customer experience, for the listing owner. Every listing owner is issued with a computer generated Username and Password which enable them to log in and manage their account in an easy and intuitive way.Each individual customer can link many businesses to themselves as contact user and each business can have many listings (e.g. for different branches).
Examples of the actions a customer can perform when logged in are:
- alter the settings for what is displayed within the Bubble
- alter which Bubble layout is used
- select from the gallery of banners, which to display in the Bubble presently
- select from the gallery of photographic images, which to display in the Bubble presently
- monitor statistics for the performance of the listing
- edit tags (using the suggest tags feature if required)
- upgrade the listing and pay for any additional features required
- terminate the listing or the contact’s entire account
- transfer the listing to another user (who must then accept)
- accept the transfer of a listing from another contact user
- review and edit their contact details
- monitor their usage history
- view and customise reports
- use the technical support ticket system
- use live phone support
- examine and edit any listings for which they are contact
- top up calling credit for Click to Call
